Their Problems

Long & Somerville had numerous issues, from efficiency through to customer service. They understood these problems could be resolved fairly swiftly and easily with our help.

Some of their problems included:

• The website didn't provide a lot of extra value to their customers
• They couldn't update the website themselves
• Their customers had only one sales channel
• Customers couldn't get copies of invoices or PODs without phoning and speaking to a member of staff
• The deliveries were not centralised and were on paper - making it hard for a member of staff to quickly update a customer or their order status, or find out the days delivery schedule